Curious about something? We’ve got answers! Browse our FAQs below to learn more about our art, our process, and what makes us tick.
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days.
- Tap on “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. The ‘Cancel’ option will only be available before your order is shipped. If you are facing an issue, please email us at connect@busypencil.in and we will sort it for you.
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
Yes, we charge a flat fee of ₹40 for Cash On Delivery (COD) orders.
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
- To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
- Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email. Once your products have been shipped, you will be notified again via email.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.
Orders in India, once shipped, are typically delivered in 3-5 business days in metros, and 5-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
We provides FREE shipping for all orders all over India.
You can track your order once it has been dispatched from our warehouse. An email will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
No. You will only receive the exact amount paid for the product.
No. These are charges applicable each time an order is placed and are non-refundable.
If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn’t reflecting, please email us at connect@busypencil.in and we will sort it out for you.